We believe building a world-class support team is essential to providing the best service to our customers. We are committed to working hard and getting an answer for you as soon as possible.
Every Frontline product includes free 30 minutes of world-class support to resolve all technical and billing issues. These 30 minutes will be assigned at an organization level.
We count time spent based on researching and resolving the problem. Time spent on communicating back and forth does not count towards the 30-minute limit.
Any support requests that take more than 30 minutes to resolve will need to be either escalated to paid premium support or closed.
We believe in simplicity in the sense of our pricing for support plans. We have four tiers for support.
4 hours per month
$750/month + $100/hour for additional time
50 hours per year
$5000/year + $100/hour for additional time
To open a support ticket, just email us directly at firstname.lastname@example.org.